Got questions? We’ve got answers.

Whether you’re wondering how our services work, what sets Storybook Bookkeeping apart, or if we’re the right fit for your business, this FAQ page is here to help. We’ve compiled the most common questions so you get clear, confident answers fast.

Where is Storybook Bookkeeping located?

We are based in Tampa, Florida, but we work with clients throughout the United States.

What services does Storybook offer?

We specialize in bookkeeping and clear, concise financial reporting.

Who will I be working with?

Depending on your business type, you will be partnered with a member of the “Storybook Dream Team” based in the United States. Our team collaborates together on every client so completion of your financials is never dependent on just one team member.

Do you work with businesses outside of Florida?

Yes, we work with clients both in Florida and throughout the United States.

What industries do you specialize in?

We work with small retail businesses, professional trade and service companies, and non-profit organizations and associations.

When was Storybook founded?

Storybook was founded in 2026 when a group of accountants got together and decided there needed to be a better and more personalized way to offer bookkeeping services to clients. Services that focus on and are tailored to the client’s needs and where numbers are presented in a way most meaningful to the client and thus bring confidence, calm, and clarity.

What will the First 30-60 Days Look Like?

When a business starts with Storybook, our first priority is establishing a reliable baseline.

First, using our secure client portal, we collect documents from you and do a full analysis of your existing books. We identify any gaps, mis-categorizations, or missing reconciliations. Once we confirm we have clean starting numbers, we tailor a comprehensive, easy to understand financial packet that is sent to you each month.

Typically, by the end of the first 30 to 60 days, you will have clean, current books, a monthly reporting rhythm you can rely on, and a clear picture of where your business stands financially. For many clients, this is new.

Bookkeeping Services Delivery

What does your bookkeeping include?

Our bookkeeping includes transaction categorization, account reconciliations, monthly close, and clean financial records that are balanced and timely.

What makes Storybook different from a typical bookkeeper?

Most bookkeepers hand you a report. We hand you clarity. We don’t just close your books. We help you understand them, act on them, and use them to scale profitably.

What kind of financial reports will I get?
  • This is where Storybook shines! We provide you with your “Monthly Financial Story Report” full of useful and easy to understand information. In addition to the standard income statement and balance sheet, we provide an overview page with highlights for that month. This is followed by pages of narrated information that explain and show trends, historical and budget analysis, industry comparisons, areas of concern, and a custom-designed visual aid package that includes KPIs, applicable financial ratios, cash flow, margin analysis, and more.
Do you help with budgeting and forecasting?

Yes. We can build multi-year forecasts and dynamic budgets tailored to your business cycles, seasonality, and growth goals.

Working With Storybook

How does a client communicate with your team?

We communicate through a mix of phone, text, email, messaging through our secure client portal, and video calls (Zoom) depending on what works best for you. We use our secure client portal to request and exchange files and documents, process your billing and payments, create client tasks, etc.

What software do you use?

We primarily work with QuickBooks Desktop and Online, but also support businesses using Xero, NetSuite, and even industry-specific accounting software. We supplement with tools like Fathom, Lucid, Microsoft 365, and Assembly.

How long does onboarding take?

Most clients are fully onboarded in 4 to 6 weeks depending on the state of your current books and reporting systems. Onboarding might take longer for very messy, outdated books.

Do you clean up messy books?

Yes. Many of our clients come to us needing cleanup from months or even years of inaccurate or neglected bookkeeping. We bring order to financial chaos.

Can you work with our in-house accountant?

Yes. We are happy to collaborate with your internal team or CPA to ensure everything runs smoothly and nothing falls through the cracks.

Strategy and Value

How will I know if I'm profitable?

We will show you. Our custom reporting gives you visibility into what is working, what is not, and what needs to change.

Can you help me understand my cash flow better?

Yes. We track, explain, and forecast your cash position.

What decisions will you help me make?

We help you answer questions like: Can I hire another employee? Can I afford this truck? Should I raise prices? What is dragging down my margins?

Do you work with startups or only established businesses?

We typically work with businesses doing up to $1M in annual revenue. We occasionally take on earlier-stage businesses if the fit is right, including pre-revenue funded startups.

Can you help with pricing strategy or cost control?

Yes. We help clients uncover hidden costs, rework pricing, and improve margins, especially in service businesses where labor and materials fluctuate.

Billing and Contracts

How is pricing structured?

After an initial onboarding and setup fee, we offer one fixed monthly fee with simple “a la carte” add-ons as your business grows. You will know exactly what you are paying with no hourly surprises.

 

Is there a long-term contract?

No. We work month to month. 

What is included in my monthly fee?

Processing of your monthly business transactions, account reconciliations, month end close, and the “Monthly Financial Story Report” packet along with access to our team for questions.

What if I already have a CPA or tax preparer?

Great. We are not a tax firm and do not file returns. We make sure your books are clean so your CPA or tax preparer can do their job faster and better.

Security, Privacy, and Trust

Do you control which third-party apps can access your systems?

Yes. Only approved and vetted apps are allowed. All unvetted or high-risk apps are blocked by default. We regularly review and restrict access to ensure minimal exposure to external services.

Do you carry insurance?

Yes. Storybook carries a $1M Accountants Professional Liability (E&O) policy that includes cyber-related loss coverage.

Do you run background checks on your staff?

Yes. Every Storybook team member undergoes a thorough background check before working with us.

Can I trust your team with confidential business information?

Yes. Confidentiality is fundamental at Storybook. We enforce strong access controls, perform background checks, monitor systems continuously, and train our team to uphold strict standards of privacy and discretion.

Do you have protocols for secure document sharing?

Yes. Our client portal uses the latest technologies. The Assembly platform is SOC 2 Type II certified and monitored continuously via Secureframe. It is also HIPAA compliant.

Will you sign an NDA or confidentiality agreement?

We sign and we ask you to sign a mutual NDA as part of onboarding, and we can sign your NDA if required. Your financial information remains private, secure, and protected.

Have you ever had a breach or incident?

No. We have never experienced a data breach. We also maintain insurance coverage and incident response procedures should one ever occur.

Final Fit Questions

How do I know if Storybook is the right fit?

If you are a small and growing business or non-profit organization and want better financial visibility to make smarter decisions, we are likely a great match.

What results can I expect?

Clarity. Confidence. Control. You can expect fewer surprises and better strategic decision-making.

Can I see a sample report or dashboard?
What kind of business owner do you work best with?

Owners who want to lead with numbers instead of guesswork. If you are growth-minded and value insight over instinct, you will thrive with us.

How do I get started?

Contact us today using the “Contact Us” link. We will contact you within 48 hours to learn more about your business, answer your questions, and show you how we can help.

Let Us Help You Write Your Next Chapter

Ready to Tell Your Story?

Your numbers already have a story to tell. Let's make sure you understand it.
Contact us today to learn how Storybook Bookkeeping
can support your business and help you move forward with confidence. 

Secret Link